RESUMO
The heterogeneity and dynamism of people make addressing user diversity and its categorisation critical factors, which should be carefully considered when developing pro-environmental strategies and interventions. Nevertheless, the complexities of individuals complicates the creation of modelling and classification systems. The aforementioned issue opens a research opportunity, which should be tackled to improve the development of human-centric systems and processes. Throughout the present piece of research, our objective is to bridge that gap by extracting knowledge and insights relating to how to address user diversity when designing technologies considering sustainable behaviour. For this, we explore the possibilities of the FOX model-an early meta-model to approach the diversity of individuals when addressing pro-environmental behaviour-to classify and understand individuals while taking their heterogeneity into account. After introducing the model, a qualitative survey of eight experts is conducted. From this study, relevant findings are analysed and exposed. Taking into account the gathered knowledge, three user profiles are developed, based on the dimensions proposed by the model. Furthermore, scenarios are created for each profile, presenting three case studies where different application modes of the model are described (personalised interventions, prediction and forecasting, and individual and collective interventions). Finally, the extracted findings are analysed, discussing the main issues related to the development of pro-environmental technologies and systems.
